Privacy Policy – TruReport
Effective Date: June 2025
Disclaimer: This document is for informational purposes only and does not constitute legal advice. You should consult with a legal professional to ensure compliance with all applicable laws.
1. Introduction
Welcome to TruReport. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We may collect the following types of information:
- Personal Data: Information you provide when creating an account, such as your name, email address, and password.
- Payment Data: Information required to process payments, such as your billing address. Please note that we do not store your credit card details; this information is handled directly by our payment processor, Stripe.
- Usage Data: Information about your activity on our Service, such as properties you search for, filters you apply, and pages you visit. This includes your IP address, browser type, and operating system.
- Communications: Information you provide when you contact us for support or other inquiries.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Provide, operate, and maintain our Service.
- Process your subscription payments.
- Personalize your experience and improve the Service.
- Communicate with you, including responding to your support requests and sending service-related announcements.
- Monitor and analyze usage and trends to improve the functionality of our Service.
4. How We Share Your Information
We do not sell your personal data. We may share your information with the following third-party service providers to help us operate our business:
| Service Provider | Data Shared | Purpose |
|---|---|---|
| Stripe | Email, Payment Details | To process subscription payments securely. |
| OpenAI | Property Address | To generate AI-powered property analysis and images. |
| RentCast, Attom Data | Property Address, Location Identifiers | To retrieve core property data and details. |
| City/Location Name | To find relevant public discussions about a location. | |
| Nodemailer (via SMTP Provider) | Email Address | To send transactional emails (e.g., trial notifications, support confirmations). |
5. Cookies and Tracking Technologies
We use cookies to operate and administer our Service and to improve your experience. Specifically, we use cookies for session management to keep you logged in. You can manage your cookie preferences through your browser settings.
6. Your Data Rights
You have rights over your personal information. Subject to any exemptions provided by law, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Deletion: Request that we delete your personal data.
To exercise these rights, please contact us through our Help page. We will process your request in accordance with applicable data protection laws.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us via the form on our Help page.