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Billing, refunds, and cancellation

How subscriptions are billed, how to cancel, when refunds apply, and how the Scam-Free Guarantee works.

Last updated June 2026

How billing works

  • Every paid plan is a subscription billed through Stripe. We never see or store your full card number.
  • You can pay monthly or annually. Annual plans bill once for the year at a discount.
  • Your plan renews automatically at the start of each billing period until you cancel.
  • You can change tiers anytime from your profile. See Pricing for current plan prices.

How to cancel

  1. Open your profile and go to the Subscription tab.
  2. Click Cancel subscription.
  3. You keep full access until the end of the period you have already paid for, then the plan stops. No cancellation fee.

Canceling stops the next renewal. It does not delete your account, you can keep using a free account and reactivate a paid plan anytime.

Refunds

  • Monthly plans: cancel anytime and you keep access through the end of the current month. The month already in progress is not separately refunded, but you are never billed again after canceling.
  • Annual plans: you can cancel for a prorated refund of the unused full months remaining on the year.
  • Refunds are returned to your original payment method through Stripe.

The Scam-Free Guarantee

This is separate from normal billing and covers the report itself. If a property our TruVerified Trust Score rates as "verified" turns out to be a scam, you can claim a refund of your subscription for the month of that search (for annual plans, one-twelfth of the annual fee; for a one-time TruReport purchase, the full SKU price).

  • File within 30 days of discovering the fraud, and no later than 180 days after the search.
  • We acknowledge within 2 business days and review within 7 business days.
  • Full eligibility, exclusions, and caps are in the Scam-Free Guarantee Terms. See the Guarantee overview for a plain-language summary.

Finding your invoices

After each charge, Stripe emails a receipt to your account address. You can also view your current plan and billing status from the Subscription tab in your profile.

Still need help?

Email [email protected] with your account email and what you need (a refund question, an invoice copy, a guarantee claim, or a billing error). Most replies come back inside 1 business day.